Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software support products and services, and the leading third-party support provider for Oracle and SAP software products. The Company was founded to disrupt and redefine the enterprise software support market by developing innovative new products and services, providing ultra-responsive service and delivering outstanding value to clients.
We actively seek a Sr. Support Engineer, Sybase ASE resident to work Remotely from our APAC region. Including (Singapore, Australia, New Zealand, Korea, Japan or Taiwan)
Rimini Street views all of our employees as partners, and is committed to providing an exciting, participatory and team oriented work environment. In addition to our very competitive compensation packages, be prepared for challenging professional growth and fun along the way in our work hard, play hard corporate environment.
The role of the Sr. Support Engineer Sybase is to provide exceptional remote-based support for complex client environments on Oracle technology including Sybase ASE, Replication Server and IQ as well associated UNIX Administration as part of our global customer support team. The position has the responsibility for researching, troubleshooting issues and support of architectural & performance related improvements for multiple SAP Sybase technology platforms. The role of the Sr. Support Engineer Sybase requires the expertise and skills to debug, correctly diagnose & resolve serious issues for complex, integrated platforms in a timely manner. Many of these environments will be configured for high availability, or high volume mission critical applications.
Essential Duties & Responsibilities
An expert level Database Administrator, with a strong primary skill-set in Sybase ASE and Replication Server. IQ and ECDA skills are desirable but optional.
Customer-focused with good verbal and written communication skills
Ability to trouble-shoot complex database problems in a complex support environment
Experience with perl and/or shell scripting
Strong Windows, RedHat Linux and/or Solaris skills
knowledge of Sybase ASE 12 through to 16
knowledge of Sybase Replication Server 15.7 and 16.0.
You will also possess experience in at least one of the following:
knowledge of Sybase MDA tables
knowledge of Sybase replication server counters/monitoring
knowledge of Sybase MSA replication
knowledge of ASEMon for Sybase
knowledge of Sybase Replication Data Assurance
knowledge of Sybase IQ or ECDA.
Bachelor Degree in Computer Science or related field or equivalent experience
10 + years relevant DBA experience
5 + years direct support of diversified implementations of multiple Sybase products in a corporate environment.
5 + years experience working as a support engineer in a similar organisation.
Solid understanding of architectural design, deployment, capacity planning
Able to communicate fluently English is required
Additional langauges such as Korean, Japanese will be favourable.
Excellent interpersonal, presentation and communication skills
Superb trouble-shooting skills and tenacity in problem solving.
Passionate focus on customer support and the ability to build long term, successful working relationships with Clients.
Good knowledge of Weblogic Server administration, application deployment, performance tuning or SOA applications.
Good verbal and good written English communication skills
Attention to detail and the ability to learn quickly.
Extreme focus on Client satisfaction.
Ability to work calmly and professionally in high pressure situations.
The ability to work remotely from a home based office in a virtual environment.
The best candidates will have extensive knowledge of SAP Sybase.
A consulting background, while not mandatory, would be useful
Experience supporting a major SAP products.
Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, and the leading third-party support provider for Oracle and SAP software products. The Company has redefined enterprise software support services since 2005 with an innovative, award-winning program that enables licensees of IBM, Microsoft, Oracle, Salesforce, SAP and other enterprise software vendors to save up to 90 percent on total maintenance costs. Clients can remain on their current software release without any required upgrades for a minimum of 15 years. Over 1,850 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries currently rely on Rimini Street as their trusted, third-party support provider.
The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs. With tight IT budgets and flat global economic growth, IT and procurement professionals are actively looking for proven methods to cut costs while improving service. Rimini Street enables organizations to free up budget for strategic business initiatives by delivering savings of up to 90 percent on total maintenance and support costs, and to date, the company has saved organizations over $3 billion in maintenance costs.
Be Treated Like the Best
Rimini Street hires only the best – and provides the compensation, bonus and benefit programs appropriate for proven top-performing professionals. We want our employees to have an opportunity to share in the financial success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience
No bureaucracy, thousand-page rule books or politics — just everyone working together to build a great company through service excellence and client success
Work hard, play hard environment – Rimini Street is a group of hard-working professionals who are passionate about achieving success, but we also enjoy opportunities to meet up at fun company events
We are also passionate about giving back to our communities around the world, with plenty of opportunities for volunteering and charity through the Rimini Street Foundation
All Rimini Street professionals are encouraged to grow and learn new skills
Accelerating Company Growth
Trading on Nasdaq: RMNI since October 2017
Added to the US Russell 2000® Index in 2018
Over 1,700 active clients, including 98 of the Fortune 500 and Global 100
2018 Q3 revenue results of $62.6 million, a quarterly increase of 17% year over year
Supports client operations in 119 countries
Recent Industry Recognition
Received 33 awards in total in 2018, including 23 awards for excellence in customer service from the International Stevie Awards, the American Stevie Awards, and the Stevie Awards for Sales & Customer Service
Honored with three Company of the Year awards in 2018, including two gold Stevie awards
Made the 2018 list for Bay Area Top Places to Work
The Rimini Street Foundation recognized with a Golden Bridge award in 2018 for Corporate Social Responsibility Program of the Year
To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com
Rimini Street is committed to creating a diverse environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability and protected veterans status or any other characteristic protected by law.
Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.