Senior Customer Success Engineer
As part of VMware Carbon Black’s Technical Solutions Organization, the Customer Success Engineer (CSE) is responsible for the technical health of our customers after initial implementation. In CSE role you will work directly with customers, sales, delivery and product development teams to help ensure the successful incubation, adoption and enablement of VMware Carbon Black products. You will wear many hats, and your work will have a real impact on the success of VMware Customers and their business. You’ll be part of an agile and bright team that accepts open communication, empowerment, innovation, collaboration and a shared focus on customer success.
As the ideal candidate, you have both a technical and services/support background that enables you to quickly assess and offer value to VMware Carbon Black’s customers.
What You’ll Do
Work independently or as part of a CSE team on engagements with customers to ensure customer retention and drive customer value realization
Proactively identify customers who are not following the best practices and are at risk technically
Partner with Customer Success Managers(CSM) using established prioritization process to conduct annual Technical Health Assessments with customers
Review various aspects of product configuration and implementation to identify areas of improvement
Work collaboratively with Support, Engineering, and Professional Services teams to ensure issues are resolved in a timely manner
Collaborate with stakeholders on Customer Success and Sales team to strategize on customer account plans
Up to 50% travel
What You’ll Bring
BA/BS in Computer Science, Engineering, related field
5+ years of experience in a customer-facing technical role
Passionate about customer success
Ability to work in a fast-paced environment, balancing multiple priorities
Ability to influence cross-functional teams without formal authority
Excellent verbal and written communication skills that can be used to explain complex technical topics in a clear and straightforward manner
Ability to communicate effectively at all levels of an organization, including C-level executives
Detail oriented individual that enjoys the challenge of technical troubleshooting
Knowledge of enterprise IT infrastructures and configuration, including support and security operations
Strong knowledge of IT security technologies and best practices
Knowledge of software implementation and patch management tools
Proficient in Windows workstation and servers configuration, management and supporting technologies/products
Security+ or similar security certification preferred
Proven technical track record with securing Windows, Linux, and Mac operating systems
Familiarity with SQL and PostgreSQL
Security Clearance preferred
Who We Are
VMware Carbon Black has designed the most complete next-gen endpoint security platform, enabling organizations to stop the most attacks, see every threat, close security gaps, and evolve their defenses. The VMware Carbon Black Cloud helps organizations of all sizes replace legacy antivirus technology, lock down systems, and arm incident response teams with advanced tools to proactively hunt down threats. Today, VMware Carbon Black has approximately 6,000 worldwide customers, including 1/3 of the Fortune 100. This job requisition is not eligible for employment-based immigration sponsorship by VMware.
Category : Sales
Subcategory: Systems Engineering
Experience: Manager and Professional
Full Time/ Part Time: Full Time
Work From Home: No
Posted Date: 2020-01-07
VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com.
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