It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
The team at ObserveIT is growing! We are looking for a Support Engineer in our Australia’s office. This is a key role that will play a vital part to our company success as we continue to grow.
This is a great opportunity for you to get into a stable and high growth company. We are looking for someone who is willing and always ready to roll their sleeves up, dive in headfirst and make a major impact. If you’re passionate about the security industry and wanting to make a difference in the world, this could be the job for you!
Support company customers
Support level 1 to 3
Support is typically handled via emails or Support Portal, Phone and Remote assistance
Hours for this role are 10:00 AM to 6:00 PM EST (Need the ability to work from home)
At least 3 years of experience in the IT world: Performing support tasks, Working in IT, Working as system administrator
Working knowledge of Microsoft-based operating systems (Windows XP to present, Windows Server 2003 to present) – installation, troubleshooting, configuration, administration, installing and maintaining software and applications
Working knowledge of all current versions of Microsoft IIS – installation, configuration, administration, troubleshooting
Working knowledge of SQL Server (2012, 2016, 2019) – SQL Admin tasks, running queries
Working knowledge of Active Directory
Working knowledge of Networking - TCP\IP, subnetting, firewall administration, routing, troubleshooting
Working knowledge in Internet protocols (HTTP, SMTP, etc.)
Working knowledge of remote software installations and automation
Working knowledge in storage systems
Experience and ability to troubleshoot IT-related issues
Good verbal and writing skills
Knowledge in writing scripts and PowerShell - advantage
Knowledge in writing official documentation/solutions - advantage
Microsoft certified (MCSA, MCSE, MCITP) – advantage
Always willing to learn
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!